Hi, I’m Malica. I help organizations turn emerging technologies into intuitive, human-centered experiences.
Through product strategy, UX research, and cross-functional collaboration, I help teams translate complexity into clarity designing AI-powered products and services that build trust, drive adoption, and create meaningful business impact.
Designing Intelligent Experiences. Driving Real Outcomes.
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Designing Trustworthy AI Experiences for Enterprise Change Management
Role: Product Designer & Research Lead
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Designing Trust and Adoption in AI-Assisted Claims Processing
Role: User Researcher and Product Designer
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Designing a Citizen-Centered Service Strategy for the State of TN
Role: Service Design Lead
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Shaping PetSmart’s Service Strategy Through Pet Parent Insights and Workshop Facilitation
Role: Service Design Lead
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Transforming Rail Operations Through Workshop Facilitation
Role: Service Design Lead
